Customer Support

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- This place is dedicated to feature requests and/new ideas suggestions. It is not made for bug reports (you can use the forum or the bug reporters for this).
- Before to create a new ticket, make sure your idea hadn’t been suggested before (if so it’s better to upvote it)
- 1 post = 1 idea

Thanks

  1. Extended trial for M1 mac?

    I signed up for the substance trial, but only parts of the software are ready for my M1 mac. It will expire in 2 days.
    Would you consider extending the trial for us unlucky souls stuck on the M1 boat?
    Since only the perhipial bits of the package are ready for Apple Silicon, subscribing now doean't really make sense. But I'd still enjoy having some time practicing with Substance Designer, making weird stuff with parameters, while I wait for the Stager ship to sail in.
    We miss Adobe Dimension, this could be an oppurtunity to turn a loss into a…

    4 votes
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  2. Add Substance to Creative Cloud subscription

    Hi There, please add Substance to the CC subscription ASAP. Cheers.

    4 votes
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  3. Adding caption to this video

    Please add auto-caption to this video you created: https://www.youtube.com/watch?v=-ZbmRsOnApk&list=PLB0wXHrWAmCwnqWfKdGEmbtSKN2EzvLrY&index=2 In this series, this is the only video that does not have captioning function turned on. This material is used in one of the art classes at our college and we need to be sure that all videos are accessible.

    1 vote
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  4. Better Customer support

    Your customer support has always been terrible, not to be rude but im being honest. The option 'substance to corona' has always had it issues and i remember having such issues that the material would start changing its self back to the 'default' state'. I contacted support and i was just told that they know it doesn't work and are looking into it. I'm pretty sure it never got fixed. Recently had an issue with a scripting error which doesn't allow me to use substance within 3ds max, contacted support and was told to go for the forums. This is…

    4 votes
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  5. Let us log into Substance for UE4 using our Google account

    That way we can log into Substance for UE4 and use Substance for UE4 with our licenses.

    4 votes
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  6. Create a Chat System to Answer Customer Questions

    Create a chat window where customers can get questions answered or troubleshooting quicker. This includes installation problems, questions about the product, etc.

    5 votes
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  7. Substance Live(?) Software

    Well idea is basically to create new "master" software with what you can update/install/remove one or all substance softwares in pc.

    Similar softwares:
    - Battle.net
    - Steam
    - Unreal Launcher
    etc. you get idea.

    Mostly needed features would be background update downloader (and patch notes) and news whats happening (like front page in website).

    Also Substance Share would be nice to be intergrated for client but not nessecary.

    16 votes
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  8. Create a wiki to document features and best practices

    It would be great if Allegorithmic created a wiki open to users contribution to document tools features and best practices.

    Video tutorials are good but not always the best resource to learn how to use the tools. With video it's hard to go back to a specific detail in a procedure. A wiki would also be very good to document the use of the many filters in detail. Learners often have a hard time to figure out what all the filters do and what their use is.

    User-driven wiki have proved to be a very useful resource in many systems.

    68 votes
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  9. Program Idea: "Substance Explorer"(or Substance Manager). Very Needed.

    (idea is laid out in attachment image)

    The image is a quick and dirty mockup to relay the idea and user need via problems we face and these ideas as potential solutions.
    This idea extends beyond what I put into this image. The image contains the more important features we all need asap or will need.

    I contacted Nicolas Liatti about this via Personal Forum Message at the regular Alleg. Forums. It's only been a day or so since I sent the message..so I don't expect a reply anytime too soon.

    I am avoiding posting this image in the regular…

    16 votes
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